Terms and Conditions + Privacy Policy

1. Field of application

The General Terms and Conditions (GTC) apply to all contracts between Customs Manager Ltd. ("We" or "us") and their clients and subscribers, regardless of what kind of consulting, training, or trade intelligence services we offer or agree to do for them. If a contract or offer from us has written rules that are different from the GTC, these rules from the individual contract take priority over the GTC. Any changes have to be put in writing. Even if the GTC isn't mentioned in a single transaction, it is still valid as part of a business relationship.

​

2. Contract

A contract is only made when an order is placed or a contract is signed and then confirmed by us.

​

3. Client's obligations

So that we can do the professional work that the client wants, the client will tell us as much as is necessary about the business, organisational, and technical situations of his company. All of Customs Manager Ltd.'s employees' questions about the actual and legal conditions within the customer company are answered as completely, accurately, and quickly as possible.  Our employees will only ask questions that might be important to the project. We will also ask clients to let us know as soon as possible and without notice of any events that might be significant to the project. Clients agree to review and look over the intermediate results and interim reports that we send you right away to see if the information about them is correct. Any corrections that need to be made or requests for changes must be sent to us right away.

​

4. Contract duration

Any contract is made for an undetermined amount of time, but it ends at the latest when Customs Manager Ltd. makes the final payment.

5. Termination

Up to 60 days after the agreement was made, either party can cancel it by sending a registered letter or an email with a receipt message. Both parties can end the contract without notice if there is a major violation of the rules after the other party has been given a fair amount of time to fix any identified issue.

​

6. Invoice

We are entitled to charge the client fees and expenses every month, based on the work carried out. A work log is kept. Bills from Customs Manager Ltd. that are related to contracts are usually due in 30 days. If the client is behind on paying invoices, Customs Manager Ltd. is entitled to stop working on the project until these needs are met. If you don't pay, you'll have to pay 8% interest from the due date.

7. Default Services and exclusions

We will only be late with its services if the dates for completion have been set in stone, and we can be reasonably blamed for the delay.  Customs Manager Ltd. is not responsible for delays due to issues like natural disasters, strikes, etc. If these things make it impossible for us to do the service, or deliver it on time, you agree that we are not required to complete the work or meet a set deadline. Such "Force majeure" includes, but is not limited to, the following:

• Strikes, lockouts, and other actions by workers;

• Civil unrest, riot, invasion, the threat of war, or getting ready for war;

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, severe weather, or another natural physical disaster;

• the inability to use trains, ships, planes, cars, or any other form of public or private transportation; and

• Politics getting in the way of normal business.

​

Clients understand, furthermore, that we do not act as a lawyer or an attorney, nor does it offer auditing or accounting services or give its opinion on claims made in financial statements. It is made clear that any clients, customers, or subscribers who require legal, auditing, or accounting advice should talk to their lawyers, auditors, or accountants.

​

8. Liability

If errors in training, consulting, or giving wrong or incomplete information are caused by the fact that the customer hasn't met all of their obligations under clause 3, we won't be responsible.

We also won't be responsible for any decision or action our clients or subscribers take based on the information that we give you, or for any indirect, special, or similar damages, even if you tell us that they might happen. We will never be responsible for lost profits or special, incidental, punitive, or consequential damages to clients or subscribers (even if we have been advised of the possibility of such damages). Furthermore, our liability to the client or subscriber will never be more than the fee that we have actually received from the client or subscriber under these terms as of a certain date. Furthermore, Customs Manager Ltd. will not be responsible for delays or poor performance caused by things neither the company nor its employees could have prevented. We are only responsible for customer damages if they were caused by us or if they were caused by gross negligence. In case of a dispute, the customer will have to demonstrate proof. In case of a disagreement, the client must show that all obligations to work together were met on time and in full. All claims for damages against us must be made within 3 years. The time limit starts when the damage can be seen, but at the latest, it ends when the contractual activity is over.  We cannot guarantee the results that clients will achieve following consultation with us. 

9. Proprietary and Confidential Information

We won't share or use any Proprietary and Confidential Information of the Client, or any of its subsidiaries or affiliates, that we learn about during the term of this Agreement unless it's for the business of the Client or one of its subsidiaries or affiliates. Even so, the rules in this Section don't apply to any Proprietary and Confidential Information that is already known to the public or that the person already knows (from a source apart from a party to this Agreement or its affiliate) or has been independently developed by a person who is not a party to this Agreement without using Proprietary and Confidential Information directly or indirectly, or  is required by law or the order of any court or government agency, or in any litigation or similar proceeding to be disclosed; provided that the disclosing party shall, before making any such required disclosure, notify the other party with sufficient notice to allow that party to seek an appropriate protective order.

​

10. Intellectual Property of Customs Manager Ltd.

Customs Manager Ltd. owns the rights to everything it writes down or says out loud. Clients and subscribers clearly agree not to use this document in a way that violates the intellectual property rights in it. When a license (subscription) is needed to view, access, download, or use information, clients agree to get this license. This is true, no matter how the information is given. They can then view, access, use, download, and print the information, as long as Customs Manager Ltd has given them permission to do so. The information can then be used, copied, or reproduced for the client's own internal, non-profit purposes. But the client is not allowed to use, copy, or make copies of this document to make money or share it with people who don't have the same license. Furthermore, clients can't sell or give this document to people who aren't part of your organisation, whether for money or in some other way.

11. Indemnification

The client or subscriber shall indemnify, defend, and hold us harmless from and against any and all third-party claims, liability, suits, losses, damages, and judgments, joint or several, and shall pay all costs and expenses (including attorney's fees and expenses) as they are incurred in connection with investigating, preparing for, or defending any pending or threatened claim or any action or proceeding that arises from it.

12. Choice of law and exclusion of GTC of client

In addition to these GTC, this Agreement is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales to settle any dispute or claim arising from this Agreement. General terms and conditions of the client have no effect on us if we do not expressly object to their inclusion.

13. Place of fulfilment and place of jurisdiction

The place of fulfilment for services and payments is the United Kingdom. The place of jurisdiction is the United Kingdom

​

14. Severability clause

Should a provision of this contract be or become ineffective, the validity of this contract shall not be affected.