Professional Customs Skills Training I

About The Event

Professional Customs Skills Training I is an essential first part of our two-part series designed to build foundational competencies for professionals in customs operations. This engaging four-hour live certificate course, will be held at our Central London premises, offering in-depth training on critical customs skills and their practical applications.

This training is free of charge (subject to payment of a nominal reservation fee) for all Customs Managers and import/export professionals, customs agents or consultants with customs touchpoints. Please provide your job title as evidence upon registration.

Participants are strictly limited to 15 attendees on a first-come, first-served basis. If tickets are fully allocated, join the waiting list.

This training will not be offered online.

Why Does This Training Matter?

Mastering professional customs skills is crucial for ensuring compliance and improving efficiency in customs processes. There are arguably 28 core competencies that customss professionals need to master to adapt to evolving regulations, manage risks effectively, and engage productively with diverse stakeholders. From a compliance perspective, these skills mitigate errors and reduce risks, leading to significant cost savings and enhanced operational effectiveness. Do you master them? If not, come join us.

Training Objectives

• Understand Core Customs Skills: Gain comprehensive knowledge of the essential competencies needed for a successful career in customs.
• Apply Soft Skills Effectively: Learn to integrate soft skills such as adaptability, conflict management, and analytical thinking into customs scenarios.
• Enhance Decision-Making Abilities: Develop skills for making informed decisions in complex customs situations.
• Improve Risk Management Techniques: Acquire strategies for managing operational risks and coping with stress.
• Strengthen Interpersonal Skills: Enhance your ability to build and maintain productive relationships with stakeholders.

Who Will Most Benefit From This Course

• New or Experienced Customs Managers: Gain crucial insights into leading and managing customs operations with enhanced skills.
• New or Experienced Import and Export Professionals: Learn how to apply these competencies to streamline and optimise import and export processes.
• New or Experienced Customs Agents: Develop essential skills for efficient customs operations and compliance.
• New or Experienced Advisors and Consultants: Enhance your advisory capabilities with practical knowledge of customs operations.

What We Will Cover In This Course

We will cover the first 14 of the required 28 skills. For the remaining, join Part 2 of the course which runs throughout the year.

• Role Modelling and Leadership: Understand the importance of acting as a role model and leading effectively in customs settings.
• Adaptability to Change: Learn strategies for adapting to evolving customs regulations and practices.
• Analytical Thinking: Apply analytical skills to address and resolve complex customs issues.
• Coaching and Mentoring: Develop effective coaching and mentoring techniques within a customs environment.
• Conflict Management and Handling: Acquire methods for managing and resolving conflicts in customs operations.
• Coping with Stress: Discover techniques for managing stress and maintaining performance under pressure.
• Data Management: Learn best practices for handling and utilising data in customs operations.
• Dealing with Operational Risk: Identify and manage operational risks effectively.
• Decision Making: Enhance your decision-making skills for improved compliance and operational efficiency.
• Drive for Results: Focus on achieving results and driving performance in customs roles.
• Interpersonal Relations: Improve communication and relationship-building skills with various stakeholders.
• Knowledge and Experience Sharing: Develop methods for sharing knowledge and experiences effectively.
• Negotiation Skills: Build strong negotiation skills essential for customs operations.

We will provide explanations for key abbreviations and jargon to clarify complex concepts, incorporate interactive exercises to reinforce your understanding, and include a quiz to assess your knowledge. Throughout the training, we will 'Pause & Reflect' to review understanding and foster discussion. Active engagement and questions are encouraged to maximise learning outcomes.

What You Will Walk Away With

• Certificate: Showcase your expertise in professional customs skills with a recognised certificate.
• Full Slide Deck: Access comprehensive slides for future reference and training others.
• Supportive Material: Receive additional resources such as jargon-busting guides, checklists, cheat sheets, and a glossary of key terms for ongoing support.

Testimonials

• Jessica Thompson, Customs Manager: "The training provided invaluable insights into essential customs skills. The practical exercises and interactive format made complex concepts easy to grasp and apply."
• Michael Roberts, Import Specialist: "The course offered a deep dive into customs competencies, with actionable insights that directly enhance my role. The engaging delivery made it highly beneficial."

Trainer/Instructor

Arne Mielken is a distinguished customs and global trade expert with extensive practical experience. His effective teaching techniques make his sessions both engaging and informative. To learn more about Arne Mielken, please review his biography here. For insights into his teaching style, visit our YouTube Channel. Arne’s dynamic approach ensures an engaging learning experience, with continued support available via email or social media even after the course. If Arne is unavailable, a highly skilled colleague will take his place.

Expected Outcomes of the Training

The training equips you with practical knowledge and skills applicable to your role, boosting your confidence and preparedness in handling customs operations. By the end of this training, participants will be able to:

• Demonstrate Core Customs Skills: Apply essential competencies effectively in various customs scenarios.
• Adapt and Lead Effectively: Utilise adaptability and leadership skills to enhance customs operations.
• Handle Conflicts and Risks: Implement strategies for managing conflicts and operational risks efficiently.
• Make Informed Decisions: Apply improved decision-making skills for better compliance and performance.

Are the times and dates not suitable for you and your company?

Call +44 79 14 650 183 or email info@customsmanager.org to discuss your requirements.

Do you prefer in-house training?

Call +44 79 14 650 183 or email info@customsmanager.org to discuss your requirements. We are delighted to accommodate you.

Why Our Training is Unique

Our commitment to blending theory with practical application sets our training apart. We focus on equipping you to apply your knowledge in real-world scenarios through interactive learning. Unlike traditional programs, our sessions are designed to be immersive and practical, guided by industry experts who offer both theoretical insights and hands-on experience.

Booking and Practical Details

• Course Format: Physical, held at our Central London premises
• Course Duration: 4 Hours
• Course Dates: Various; see website
• Course Delivery: Live training, delivered in-person
• Booking: Use the online form, call +44 79 14 650 183, or email info@customsmanager.org
• Terms and Conditions: Please review our terms and conditions before signing up.